[Resolved]  Airtel — CEF NO. 4857931- Didn't refund my money, did false commitment- Broad band

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Airtel.in

CEF NO. 4857931.
I requested for broad band connection of Airtel on date 26 Sep 2016.After few days Airtel informed me that they can’t provide connection in our area so I request for refund. Now, Airtel is refunding my 1000 via cheque with name Prateek because I mentioned Prateek in form only but I have already informed there have no account with single 'Prateek' name because my name is Prateek Srivastava. Airtel committed that if I provide canceled cheque with complete name or bank statement, they will do NEFT but they sent cheque with Prateek name that was useless even I have provided all docs twin times in mail which they want.They were doing time pass from last 30 days and taking all docs on mail but at last they sent me useless cheque as per customer care.Main point is that they were saying just receive that cheque after that they will update my name and then do the NEFT but they were saying same word before sending cheque.They had already taken too much day and did wrong promised. Even I wrote down about on this matter on Airtel facebook page. At last total 120 days has been passed and I didn't get any cheque. They hold my 1000 rupees, they didn't do NEFT, didn't send cheque, didn't complete their promises. They feel that customers are fool but we are not fool. I disconnected my Airtel D2H service, my Airtel number and also my home broad band connection and are giving to suggestion to all for not using Airtel services.