[Resolved]  Airtel — Cheating by adjusting money paid for 12 months

Address:	700089
Website:	AIRTEL

Mr sunil mittal going bankrupt and the biggest cheat of the time. Trying to cheat customers with over billing and upgrading the services without the consent of the customers and adjusting their money paid in advance our airtel digital tv id is [protected] we have four connections, on primary connections having id [protected]-1 and three secondary add on connections [protected]-2, 3, 4. On 16/03/2016, we recharged our account with rs. 12996 for mega standard package for one year subscription by consulting customer care. After recharge, we checked our account and validity shows 25/03/2017. But on 26/08/2016, we received a message that our account balance become zero and your tv have been stopped. We were shocked and called customer care and booked complain having docket no. 54561431 and 54587816. But still our tv services didn’t started. Customer care replied that our first primary tv having id [protected]-1 is sd and other three addon secondary connections is [protected]-2, 3, 4 are hd so rs. 250/- per tv additional fees are charged for these three secondary connections. My questions is when i recharged for mega standard package for one year from airtel d2h site by consulting with customer care, how our tv can be hd connections. Later customer care replied that since set top box was upgraded to hd during the first week of february 2016, your tv connections become hd and to convert into sd you have to raise request. But if this is your system and i have not raise any request to change hd into sd, then a) if i recharge for sd, how it is possible that hd connection will remain activated. B) if no request received, then how first primary tv [protected]-1 become sd. C) and i confirmed to customer care while consulting and recharging for one year that sd connections will be there in my all 4 connections. I don’t want hd and the same has been confirmed by customer care. D) how i will know that our tv validity will expire earlier on 26/08/2016 while it is showing that your validity is 25/03/2017. There is something wrong happen from your side. We are having a great loss for running our offices without tv since our office is a stock broking co. So, please look into the matter and resolve it.