[Resolved] Airtel — Cheating by Airtel payment bank

Saurabh6072

from Delhi, Delhi

Address:	Faridabad, Haryana, 121002
Website:	Airtel.in

I made a transaction on Amazon.in via Airtel payment bank on 29th June 2017.
But due to any reason I cancelled my order with amazon.
After that Amazon processed refund amount to original mode of payment (Airtel payment bank)
Now the nightmare begins with me.
I contacted Airtel money customer care no (400) and also written several mails to their official email id, [CASE ID:533622] Refund for my transaction with amazon.in I'd but every time Airtel told me to wait for 24 hrs for processing refund amount in my Airtel payment bank account.

Now almost 8 days passed but still I have not got my refund amount.
I think that after loosing their telecom business, Airtel started looting their customers by unfair means like not giving refund etc.
I am very much disappointed with Airtel care and advising all online users to beware from Airtel payment bank because they have no solution for customers.

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Jul 13, 2017

Complaint marked as Resolved

Airtel has refunded refund after writing 6 emails to them and calling their call centre atleast 10 times.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or[protected] from any other mobile or fixed line (standard charges apply).

Should you require further information, please feel free to write to us [protected]@airtelbank.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jul 10, 2017

Updated by Saurabh6072 Dear Ms Karishma Chauhan,

Please note that I already contacted 4 times on airtel money care no 400.
Also I mailed 4 times to [protected]@airtelbank.com
but no solution was provided by Airtel.
After this only I mentioned my issue here.
But after your comments now it is clear that Airtel has no solution for my case.
Dear online users please take a note of my case and avoid using Airtel money.