[Resolved] Airtel — Cheating in family data share plans

Kumaran Acharya Desigan

from Velur, Tamil Nadu

Address:

Vellore, Tamil Nadu, 632009

I have a family data share plan. I've recharged the parent number with ₹267 4GB data plan and I wasn't able to use internet in the member numbers. On enquiring, I was told ₹267 was only for that particular number and data couldn't be shared. But no such intimation was given during recharge. Hence I asked to change my plan to the regular ₹265 for 1GB data, which was rejected.also refund was rejected.
Complaint reference as follows
Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CBNRD[protected] registered on 13-jan-2017 14:08

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Feb 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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