Airtel — company executives cheated me about my unused data during plan changes

Address:Jalandhar, Punjab

When company exicutives call me n asking me about the reason of my porting request then i told him that i port my mob no buz 2 others company offers me same facility at less rental plans, then the airtel exicutives offer me 499 monthly plans n they asure me that my 242 gb unused data will b carryforward in 499 plans but they dont do this, airtel n there exicutives cheats there customers
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"Debit for this account is not allowed" is being displayed when I try to do a phone recharge using my Airtel Payments Bank's wallet money.
I have added the basic details in the account ranging from my email id to user Account name etc. KYC has also been updated.
Could someone please look into this?

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