Airtel — complaint about fixed line billing - facing issue since 10 months

Address:Chennai, Tamil Nadu, 600100

Dear sir,

This kiran, i am using airtel fixed line services since august 2017. I have taken the fixed line under 1199 plan. After 1 month i found the usagage no way useful for me i have raised a request for cancellation for which people from airetl has called me from toll free no and requested for continue with fixed line with 50% discount in rental, stating next month bill will be only 600 /- instead of 1199 rs. Due to which i have argred to continue.

Mean time after 5 days i found there is no update in the billing and asked the same to customer care and got reply stating will reflect in the appa and portal shortly but i found no update even after 1 month and bill also generated for 1200 /- i addressed the same to customer care they said to pay 600 and next month it will update and i continued to pay 600/- every month up to november but finally my account is showing a due of 1800 + penalty - clearly it is not my mistake and i paid the amount i agreed actually without delay. Later by february airtel agreed to wave off the previous amount and asked to continue with new plan 780/- we accepted for wave off the previous amount and continue with new plan but again wave off has not given and so i have not paid the bill since february to i have continuously asked airtel to solve the issue but took too much of time to solve the issue and finally brought the time to billing date of month and billed the amount. I have rejected to pay the bill because even i have not used for single call / data. Next month airtel stoped services but continued the bill till today[protected]
Note : from our side we have approached airtel may time (Per month 10 - 20 calls to customer care) but we have not received any solution - finally i understood the situation and requested to stop the billing until airtel provide the solution. Airtel is not even considering my request and not customer care representatives are not even updating my request to the next level - airtel way of treating the customer for solving the issue since 10 months is really irretating - please show way to take the action
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