Airtel — complaint regarding airtel customer care abrupt behaviour and unanticipated balance deduction.

Sir/ madam,
I have recharged with airtel last month with a 28 days validity pack on 17th of november which was going to end on 15th of december which included benefits as following particulars :
Free voice call
1 gb data per day
100 free sms

Despite the validity was going to end on 15th of december i have not been able to use the internet functionality right from 27th of october even after trying to reboot and refresh pertaining it to be a network coverage or network traffic issue. The calls and messages were working but there was no information on charges getting deducted even before the ending validity despite of having the delivery reports turned on. There was no alert sent to me that charges are being deduced and i continued the usage having this in mind that it was going to end on 15th of december. There was around 70 rupees in my account balance and now this morning when i checked i got to know that this has gone down to 36.14 rupees without information. No messages or alerts have been sent that the charges are getting deducted and no information on why is it getting deducted. For the sake of information and complaint when i called the customer care they talked to me abruptly making me wait for a long duration just for transferring the call from one individual to another. They both talked abruptly without sense of they were having a conversation with a customer. When i asked for the alerts to be sent they said we don't have the information of that. And because of not having the information when i asked them for refund they shouted and hung the call.

By any means a network service provider is not supposed to behave in this manner to their customers. This has even happened before and have got the refund but they are not transferring it this time and escalating the issues without even providing satisfactory service to the customer. If this persists i am going to discontinue the service with airtel and port out to another service provider.

Hoping to get a soon reply and a help.

Thank you.