[Resolved] Airtel — Consumer services related

sksinghckpl

from Bhubaneshwar, Odisha

Address:

Patna, Bihar, 800013

Hi, I am using [protected] as post paid number, but because of some issue I want to convert this number in prepaid and wanted to be a customer of Airtel.
For that I had visited Airtel store Patlipitra( Patna) and had cleared all dues amount and submitted all required documents for that.
Store manager have already issued prrpaid sim card to me, but till date my postpaid number has not closed.
Some times its a question of Company intention who does not want to convert post paid to prepaid.
Now if it will not redolve then I will lodge a legal complain in consumer forum against Airtel.

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Feb 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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