[Resolved]  Airtel — Continued and Repeated Disconnection of LL and Broadband (SAD STATE)

Address:

Chennai, Tamil Nadu, 600095

Hi

I have an Airtel Landline, Mobile and Dongle connection. Despite having all three and being a old customer, am the most disappointed one at this point in time. For want of options, I am continuing with you!

Its been 2+ years since I moved to my current residence. From the time I moved, I have been facing frequent disconnection of Broadband and Landline. Every time, I am told to follow the route to raise a complaint, 24-48 hrs that mostly takes to 5-8 days to be attended, and then within a few more days am into this cycle as the connection is down again!

You can look through my history of Complaints registered, which by the way will be lesser than the number of times connection was down, because I was tired of raising complaints!

For now, am going to refer to my latest complaints and the SAD STATUS of your action taken... showing how you value your customer.

Following the cyclone, my landline was down and so was the broadband. Initially, couldnt get through for complaints and then finally around 19th Dec I raised a complaint (Comp #:[protected]. Was told 48 hrs max but I didn't hear from anyone till 23rd December. I was leaving my premises for a holiday on that date and that's when your engineer chooses to drop by. I told him that can't be at home and therefore requested him to return first wk of Jan.

Today is 19th Jan, and am yet to hear from anyone! And I so very well knew they have royally closed my complaint with no acceptance from my end / attending the issue. How could you treat a customer like that?

Can I do so for my monthly payments? Will you not block my access? I just experienced this with my dongle -- I had consumed my 10 GB and promptly my speed reduced giving me a page to pay for more bandwidth. If you have the authority to control my usage, you BETTER have the Credibility and Responsibility to give me my regular connection and the full strength promised.

Whoever declared you as an OPEN network? Seriously what do I do with such an openness which is only used for branding and capturing customers!

I wonder if you really have any RESPECT or VALUE for your customers... end of the day what MATTERS to you guys is the BILL VALUE and MONEY that we bring in and NOTHING ELSE.

Sripriya
[protected]

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Rgds
Sri