[Resolved] Airtel — corporate to individual name change a big tragedy with me to choose airtel

pankajsaini08

Address:	Alwar, Rajasthan, 301001
Website:	Airtel Telecommunications

Dear guys, i am working in qatar. Earlier i was working in india. My no is a cug no which is [protected]. I left my old company then i thought to change it on my name. I called customer care to change it on my name. They suggested me to ask my company coordinator to send an email to [protected]@airtel.in and [protected]@in. Airtel.com as a noc for changing ownership and my id copy. I asked my company director and he did the same. I didn't got any reply on the same so i called customer care then they said you have to visit our store with a noc from the company. I went to india for the same reason the visited my company for the noc and after taking noc i visited the airtel store with required documents. I completed whole process and they gave me a new sim saying that within 5 working days the old sim will stop working and ownership will be changed. I came back to qatar here i again called customer care after 7 days they said till now ownership is not changed but it will take some time but it will be done for sure.

Now after 23 days i again called customer care and asked why it is not changed. Then they said sorry sir i couldn't changed it took some time. The port code you did used to get expire after 15 days now you have to again send an sms. But as i am in qatar so can't send an sms. Now who is responsible for this whole inconvenience. Do i have to visit india again and have to my company for a noc again and should wait in india to get it changed?? Do airtel will pay me both sides tickets from qatar do they will be paying for the leaves i will be taking from my company. We shouldn't travel the world if we have airtel connection? We shouldn't work if we have airtel connection? The service request no is 77894898. I need this to be resolved asap otherwise tell me the way i can go forward?

Please send an response on [protected]@gmail.com. My no is [protected].

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 19, 2017

sweetroy's response piease sir [protected] numer

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jul 31, 2017

Updated by pankajsaini08 Dear Karishma,

As I have already told and written in my post that this no is a CUG connection and internation roaming is not enabled on this no then how I can get the calls on this no ? That's why I told you that i am feeling difficulties in this whereas I did all the process when I was in India. Please contact me at +[protected]. And please resolve this ASAP because this issues is pending from more than a month.

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Comments

sweetroy

from Mahishadal, West Bengal

Please sir i am deactived numer request [protected]

chakri siva

from Bengaluru, Karnataka

I recharged with 349 and my internet and outgoing calls are not working and my number is [protected]

Airtel Customer Care's response, Jul 20, 2017

Verified Support

Dear Customer,

This is with reference to your post, dated 19 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtelpresence@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care's response, Jul 27, 2017

Verified Support

Dear Customer,

This is with reference to your post dated 19 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Chinu Sharma

from Noida, Uttar Pradesh

Actually someone found my sim and using my whtsapp