Airtel — customer care executive and the service

AbhilashPanda

from Bangalore, Karnataka

Address:	Bangalore, Karnataka, 560098
Website:	airtel

I tried raising complain for 4g network coverage problem. The executive was keep on interrupting me during my conversation at 03:50pm (8/16/2017). He just keep on suggesting what i should do though i have informed him that i have done everything that needs to be done from my side as this is the second time i am facing the issue.
He is just keep on telling that the issue will be resolved soon but though i asked him twice that soon means how many days (Cause i am facing the issue from more than a month, then why i am recharging for 349) finally he replied in the third time that it should not take more than 3-4 days and in a rude way he just cut the call saying that have a good day.

He did not even ask anything else that he can help me with, which usually kind of responsibility of all the cc executive to asked in the end. So from here you can see how much dominating way he spoke with me. Go ahead and feel free to replay the conversation to know more. I am already frustrated with the 4g problem and again this fellow is behaving this way instead of helping in resolving the issue.

Let me know if there is any problem else i will connect to some other network. The only thing that has made me to be connected to airtel is the service though it charges maximum compare to any other network. If you people are planning to reduce the service quality by putting some crap people in cc service then please revert me in the mail i will be really happy to be part of some other network..

Moreover if you are expecting me to keep on compromising with 4g network and neglecting the fact that every time there is some issue i need to compromise the days with the validity of the data pack. That will not happen which means my room mates who all are facing the same issue, and if i port i will make sure that other people who are facing the same issue should not be part of any other rude cc executive.

Ref no-cgpsc[protected] registered on 16-aug-2017 15:48

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Airtel customer support has been notified about the posted complaint.

Aug 17, 2017

Updated by AbhilashPanda However the issue is not resolved yet and still i am facing the problem.I have signal(2/4 bars in signal) it is showing also connected but i am not able to open any website.IF you are going to take again 1 month to resolve the issue kindly refund 349 which i have recharged for this month as well as for the previous month. I am just wasting my money expecting a good service from you. I don't think airtel is maintaining the service quality anymore as it used to be.

Aug 17, 2017

Updated by AbhilashPanda Again i tried to connect to CC executive today and same behavior only thing that is changed is that he asked me for if there is anything else that he can help me with so i asked just let me know ETA to resolve this issue he told he can't give commitment and then then "Thanks for calling airtel have a nice day".

Why airtel why??WHy you are degrading your services by keeping this kind of crap executive and promoting a recharge of 349 and not able to provide the service.I am not able to open a page and along with me there are 3-4 more people in my area who have the same issue if we have to use our Wifi always then better to switch to some cheaper service provider.Anyways i have been connected to airtel from a very long time but if you have decided to do it in this way i will change and make sure to take some postpaid and prepaid customer with me.It will be a small impact but not small when the news will spread over the office of 10000 employees cause i am sure we 3-4 are not the only one facing the issue.

You are cheating all other customer as well who have done recharges like 349 by consuming their days with complaints of not receiving the 4g signal.

Adding the sscreenshot to make you understand my frustration level.

And not only this in auto mode sometimes it goes to G not even E.
G means gprs if you don't know and E means EDGE .very frustrated with your service. just want to give you one more chance else be ready for some minor loss.

Thanks