[Resolved] Airtel — customer service is lying | |||||
Airtel dth account number [protected]. Yesterday, i logged into airtel website to pay my dth charges. Account showed my monthly package is 677. I therefore paidpaid my monthly charges online via airtel website. Immediately my dth got activated. Today morning again, it is stating my account has insufficient balance. I spoke to 3 customer service representative; got 3 different versions and all 3 calls were hanged by the customer care representatives. Customer service rep 1 - told me airtel backend team has activated a quarterly subscription from the backend — i asked him how can you do it without customer's consent. He said he cannot do anything as it has been done by the backend team. Customer service rep 2 - tried explaining the package but, when i insisted on sticking to the existing package and want my services resumed right away. He asked me to hold the line and disconnected the line after 19 minutes Customer service rep 3 - asked him to connect the line to supervisor. Supervisor disconnected the lie stating she cannot hear the customer voice I want my services resumed now. Who will compensate me for the issues i have faced becuase somebody at airtel chose to change my package without my permission. These companies get away with these kinds of issues either giving false information or giving reasons like facing technical challenges. Eventually, it's the consumer who faces the burnt. I want you to penalize airtel for changing customer information without customer's consent, lying and trying to mislead customer by giving technical jargons. Best regards, Mohsin mohammad Was this information helpful? | |||||
Aug 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 16, 2017 Airtel Customer Care's response Dear Mohsin, This is with reference to your post, dated 15 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 19, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 15 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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================
DTH Account [protected]
ACCOUNT BALANCE
-Rs. 32.90
SUBSCRIPTION CHARGES
Rs. 677.00/month
Inclusive of basepack and Add-ons rental
BASEPACK
Mega 63 Hd Hd Delhi
=======================
I therefore paid my monthly charges online via Airtel website. Immediately my DTH got activated.
Today morning again, it is stating my account has insufficient balance. I spoke to 3 customer service representative; got 3 different versions and all 3 calls were hanged by the customer care representatives.
Customer service rep 1 - told me Airtel backend team has activated a quarterly subscription from the backend --- I asked him how can you do it without customer's consent. He said he cannot do anything as it has been done by the backend team.
Customer service rep 2 - tried explaining the package but, when I insisted on sticking to the existing package and want my services resumed right away. He asked me to hold the line and disconnected the line after 19 minutes
Customer service rep 3 - asked him to connect the line to supervisor. Supervisor disconnected the lie stating she cannot hear the customer voice
Customer service rep 4 - Took 30 minutes for the call. Kept telling me that his senior my plan to the previous one (monthly) and transfer the funds back to my account. Then he stated that his senior was busy. He will get it done in next 30 minutes
Customer service rep 5 - He stated that he can change the package back to monthly but cannot refund the funds to my account.
I WANT my monthly package and my services resumed NOW. It should reflect the amount I paid for.
Moreover, who will compensate me for the issues I have faced becuase somebody at Airtel chose to change my package without my permission.
These companies get away with these kinds of issues either giving false information or giving reasons like facing technical challenges. Eventually, it's the consumer who faces the burnt. I want you to penalize Airtel for changing customer information without customer's consent, lying and trying to mislead customer by giving technical jargons.
Best regards,
Mohsin Mohammad