[Resolved] Airtel — Customer Support Robotic Responses

ykbhardwaj

from Noida, Uttar Pradesh

Address:

Delhi

I am 20+ year plus customer of Airtel. I have kept my 2 numbers activated even after I moved to USA. I recently lost sim of one of my 2 numbers and called customer care. It is so useless that you can't get any thing done. Just robotic responses.
I provided answers to all questions but they couldn't validate last handset it was active on even if I answered correctly. I am not sure how can they validate my handset while on roaming but just plain robotic questions. I think they are expecting me what was the handset it was active on may be 5 years ago when I was in India last time or better if someone found it, it may be active on some handset I am not aware. So if I can't tell you which model phone in USA I installed that SIM or which handset the person using my SIM is using, I can't get my number deactivated. So Idecided to get rid of the Airtel connection. How to lose a 20+ year old customer learn from Airtel. #airtel

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Mar 26, 2021

Complaint marked as Resolved

Resolved after discussion with Customer care person.

Airtel customer support has been notified about the posted complaint.

Mar 24, 2021

Updated by ykbhardwaj I found my SIM for which I was trying to block it via customer support. I am thinking of getting rid of both connections since I just kept them as emotional value rather than need since I visit India once in few years. Let us see if Airtel can convince me to keep them after this exxperience.

Mar 26, 2021

Updated by ykbhardwaj Point made, feedback provided. Happy to close this compliant.
There are certain scenarios where you can't know which model phone sim was used last time. There should be an alternate question rather than just one option only.