[Resolved] Airtel — Customer Support Robotic Responses
I am 20+ year plus customer of Airtel. I have kept my 2 numbers activated even after I moved to USA. I recently lost sim of one of my 2 numbers and called customer care. It is so useless that you can't get any thing done. Just robotic responses.
I provided answers to all questions but they couldn't validate last handset it was active on even if I answered correctly. I am not sure how can they validate my handset while on roaming but just plain robotic questions. I think they are expecting me what was the handset it was active on may be 5 years ago when I was in India last time or better if someone found it, it may be active on some handset I am not aware. So if I can't tell you which model phone in USA I installed that SIM or which handset the person using my SIM is using, I can't get my number deactivated. So Idecided to get rid of the Airtel connection. How to lose a 20+ year old customer learn from Airtel. #airtel
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Mar 26, 2021Complaint marked as Resolved
Resolved after discussion with Customer care person.
Mar 24, 2021
Airtel customer support has been notified about the posted complaint.
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