Airtel — data loan pack activated without my consent

Dave M

from Auroville, Tamil Nadu

Address:

638002

Dialed *121*11# to know data pack options.
Selected option 1 for 3G
Then, selected 4 to know about the list of data loan plans available.

But, this has activated a plan that gives me 60 mb data for 22 Rs. How am I supposed to know this will activate a plan instead of providing me the list of available options?
If I select option 3 for data, you show list of available packs instead of randomly activating a pack for me.

How can you activate a plan without even letting me know what I will be getting and how much I will be paying?

Are you trying to loot money from the remaining loyal customers who haven't switched to other cheap and good services like Jio?

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Airtel customer support has been notified about the posted complaint.