[Resolved]  Airtel — Data loss in broadband

Address:Bangalore Urban, Karnataka, 560064
Website:www.airtel.in

Airtel company is cheating us on name of data given with broadband plans. We have plan of 1600rs with180 gb data. For past two months we are noticing that even if we are not using it shows 180 gb consumed by end of the month.
We are not downloading or watching online. Just surfing can bever consumethis much data. Infact when we use jio 1gb does no finishes wven if we watch so many videos online.
This is a serious concern and should be attended. If not we will be left with no choice to change our isp.
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Aug 4, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jun 22, 2017
Updated by yg12
Yesterday i switched off my router when it was showing 92 GB left when i opened the airtel application to check data balance it shows 91 GB . How can data be lost when the router is switched off. It clearly shows airtel is cheating us.
Jun 29, 2017
Updated by yg12
Team,

I have not got any call from your airtel to resolve our concern infact i would like to inform you till yesterday i had 71 GB left my account and in a single day airtel data balance shows the usage as 100%. When i went back to see my detail usage i was shocked to see 51 GB used from 3:30 AM till 11:30 AM, when my router was switched off and by rest of the day complete 20 GB was finished. You people are making foll of your customers but don't you dare think that, we have already sent the request for disconnection and will never opt again.
Please find attached the usage details.

Verified Support
Jul 04, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 22 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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