[Resolved] Airtel — Deactivation of free data without prior notice | |||||
I was using airtel 549 post paid plan in my 4g handset. When I bought new mobile I have got extra 3gb per month till Dec 2017 using Airtel app. After one month I have received another offer for 10gb per month for 3 months. So I would be getting a total of 16gb per month. I changed to new plan of 499 in between and while changing there was no communication or anything regarding the deactivation of any offers. I even received my 10 gb of data but they have deactivated the extra 3gb per month till dec 2017 offers. The app is now only showing 13gb. I have contacted airtel regarding this matter but they are not ready to give the data back. They are offering me only 2gb of data for 6 months. I am depending on this data pack and changed the plan. I had to recharge for 80rs for 200mb this month coz of this issue. I need this issues to be solved asap. They are not responding properly. attached the mails. Was this information helpful? | |||||
Apr 27, 2017 Complaint marked as Resolved It took 2-3 days but they have resolved the issue by updating my current data plan. thru : [email protected] and 8042855400, 7899799614. Airtel customer support has been notified about the posted complaint. Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Customer( Ragi A.R), This is with reference to your post dated 26 April 2017 . Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtelpresence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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This is with reference to your post, dated 26 April 2017 .
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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