Airtel — deduction from main balance due to gamepind & spuul movies & game spa without the consent of the consumer

Complains have been sent on 29.08.2018 & 06.09.2018 in respect of deduction from the pre paid balance of the consumer having mobile no [protected] on inclusion as mentioned in the captioned subject. Rs25/- for gamepind, rs 5/- for spuulmovies & rs25/- for gamespa. I have talked to the customer care officer but nothing has been made & no refund has been credited to the pre paid balance of mobile no [protected]. They are regularly deducting as and when the pre paid balance is available. For example after rs40/- rechage, they have deducted rs30/- (25+5) on 29.08.2018. As the balance falls, again rs24/- recharge has been made. Then and the they have deducted rs25/- for gamespa. Now it is very difficult to continue the mobile no [protected] and i presume it's to be surrendered. Please look into the matter so that the above wrongful debits are refunded and credited to my pre paid balance.
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Airtel customer support has been notified about the posted complaint.
Sep 07, 2018
Updated by Moushumi Ghosh
Referring to the complains dated 29.08.18, 06.09.28 & 07.09.18 on the captioned matter, i enclose the photograph which is available in the mobile no [protected]. Others are deleted, may be available from the service provider airtel. Please try for the wrongful debits so that the amounts may get credited to the prepaid balance of mobile no [protected] of customer.
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