Airtel — default remote

1 Review
 Ekansh362000 on Mar 8, 2018
I ordered a new remote one month back and facing issues of low battery sign. Until now i have replaced the batteries thrice but still facing the issue. I had a word with customer care on 7th of march and was promised to get it replaced for free as it is under warranty. They schdeuled the techinician for the evening slot. However, technician denied to replace it for free. I again call the customer care and had a word with the representative name satya prakash who informed me that previously i was been mislead by there own representative regarding the warranty and i need to pay rs 150 for the new remote. It only been a month i have bought this remote and they are insisting me to pay the amount which is not ethical. And even if i am convinced to buy the new remote there is no gaurantee that i wont be facing any problems.

Complaint Status

[Mar 08, 2018] Airtel customer support has been notified about the posted complaint.
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    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - default remote