Airtel — device claim service request #2531824

Hi,

Its really sad to hear that airtel is providing very very bad service in the secure claim department. I raised a request through airtel secure for my phones earpiece not working properly.
They asked me for the documents. No one came and inspected the phone for the said problem. And then i got call saying that it is a manufacturing defect and closed the service request.
Now i have few logical questions for airtel:

1) without inspecting the phones condition, how did you guys jump to a conclusion that it is a manufacturing defect?
2) i am using the handset from almost 2 years, how can there be a manufacturing defect in an old handset?

May be you have a different understanding of this, so can you guys explain the same to me?
Also, after this, i have unsubscribed to airtel secure. And would never ever recommend it to anyone. I have lost trust on airtel after seeing this unprofessional behavior.

I didn't know airtel follows a policy of letting down their customers.

Hoping to hearing from you soon.