Feb 13, 2018
Updated by Suriyas_25 From: சூரியா ரா
Date: Tue, Feb 13, 2018 at 12:17 PM
Subject: Re: Complain no :70950305
To: [protected]@
airtel.com, [protected]@in.
airtel.com
Cc: SURIYA R
Hello Team,
I still not see all HD and SD channel is active on my new connection .
Kindly do it ASAP, if this can't be done kinly arrange the team to take the unit back,
Request you to stop cheating the customer showing fake add for new connection ... showing one and giving one...
Thanks
Suriya
[protected]
On Mon, Feb 12, 2018 at 6:45 PM, சூரியா ரா wrote:
can I have update on this issue.
does this complain are reaching to higher mgmt
thanks
Suriya
On Mon, Feb 12, 2018 at 2:52 PM, சூரியா ரா wrote:
Hi Team,
I have got new connection yesterday 11 feb 2018 and I been told I will get all HD and SD channels for free for first month . and the installation team told digital service will get activate after 2 hours.
I don't see all the HD channels, from yesterday night I am calling to customer-care for getting this resolved each
person saying it will get fixed by 4 hours max,
but still nothing happen, today I am getting new answer saying my I will not get all HD.
Please stop cheating like this to customer...
I want all HD and SD to be enable without any further delay, else take the digital unit back and refund my money ...
customer ID:[protected]
--
With Best Regards
Suriya
[protected]
--
With Best Regards
Suriya
--
With Best Regards
Suriya
--
With Best Regards
Suriya
Feb 14, 2018
Updated by Suriyas_25 Kindly escalate to higher mgmt on this issue,
Airtel executive say one plan on phone, and
airtel backed team activate some other plan which is totally different what was confirmed before booking the new connection
Team it's 4 day's now my reported issue not fixed, you said with in 24 my problem will be fixed now it's more then 48 hours.
Kindly correct the issue asap...
From: சூரியா ரா
Date: wed, feb 14, 2018 at 11:52 am
Subject: re: [|bal|ref59090496|] complain no :70950305
To: [protected]@
airtel.com
Hi amit and team,
I am not asking for any new package
What was told to me i should get that service
And stop saying stupid reasons, making money from customer by cheating
I was very much clear, amit about the channel on hd, all issue you will fix
Kindly fix this
If you guys can't do kindly take the unit back, i can't take services like this.
Request you guys stop looting customer like this showing one plan and giving one.
Thanks
Suriya
[protected]
On feb 14, 2018 11:18 am, wrote:
Dear suriya,
Warm greetings from
airtel!
This is with reference to your email regarding package change for your
airtel digitaltv account [protected].
We would like to inform you that as per our telephonic conversation on mobile number [protected] on dated; 14-feb-18, information has been given to you regarding channels.
Also, we have an array of channel packages/offers to suit your needs. Kindly revert us with new package name to change your package.
Moreover, following are the links go for it:
http://www.
airtel.in/monthlypacks/
http://www.
airtel.in/digital-tv/dth-packages/long-duration-packs
Please note that your email reference no. Is [protected] for any further correspondence.
Assuring you of the best experience ¿ always!
Best regards,
Ekta
Customer services
Bharti
airtel limited
— original message —
From: [protected]@
gmail.com
To: [protected]@
airtel.com;[protected]@
airtel.com
Cc: [protected]@
gmail.com
Sent: 13/02/2018 12:18:09 pm
Subject: re: complain no :70950305
Hello team,
I still not see all hd and sd channel is active on my new connection.
Kindly do it asap, if this can''t be done kinly arrange the team to take the unit back,
Request you to stop cheating the customer showing fake add for new connection... Showing one and giving one...
Thanks
Suriya
[protected]
On mon, feb 12, 2018 at 6:45 pm, ¿¿¿¿¿¿ ¿¿ wrote:
Can i have update on this issue.
Does this complain are reaching to higher mgmt
Thanks
Suriya
On mon, feb 12, 2018 at 2:52 pm, ¿¿¿¿¿¿ ¿¿ wrote:
Hi team,
I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.
I don''t see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each
person saying it will get fixed by 4 hours max,
But still nothing happen, today i am getting new answer saying my i will not get all hd.
Please stop cheating like this to customer...
I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...
Customer id:hyperlink "tel: (302)%[protected]"[protected]
With best regards
Suriya
[protected]
