Airtel — Digital TV incomplete installation

Address:	Ahmedabad
Website:	Airtel.in

Hi,

My case reference no
37449388, 13th Feb 2021
[protected]th Jan 2021
[protected]th Jan 2021
[protected]th Jan 2021
[protected]st Jan 2021

From the day of installation 2014 facing the same problem "No signal error B001" or Video problem. Field engineer has misguided me and cheated in the name of installation. He took 3000/- for installation which includes electrician 800/- and wire cost. He has repetitive informed me that an internal cable wire issue which cannot be changed as it is underground and wire cannot be traced. so this issue cannot be resolved. Later on some wire was slightly cut outside the home premises so field engineer repetative started saying me because of this wire cut facing no signal error and need to be changed. Now as per terms and policy outside the premises airtel need to fixed but it was not done. Finally I called the electrician on Jan 18 and fixed that wire cut issue (reference no[protected]. Still the problem is the same now he is saying change internal cable from home to outside premises as wire is cut or joint from somewhere.

I request to refund my installation charges so that I can call some competent installation person to resolve this issue.

It is clear airtel is not good in providing customer services. I am facing same issue from 6 yrs and still nobody in company is competent to resolve the issue. Just misguiding me on various ground.

Regards
Vibha