[Resolved]  Airtel — Disconnected time asking money

Jul 11, 2017

Updated by Sathyat my kind request is revised the bill only for using time i am unable to pay money for baring time, mean time i am using this number 979o959359 for state bank net banking so unable to do any online transection bec of that many loss
Airtel must give me compensation amount 1 lakhs for my business loss as well as this held 3rd time, when i asked first time they told its auto set then u revised the bill, so i got mental agony so Airtel must pay one lakhs to me as compensation

Jul 15, 2017

Updated by Sathyat thanking you for ur email, i red what Airtel wrote, even when they calling same what they wrote in emails only saying records says u used, so u have to pay, so i said when received the call i am ready to listen ur solution but better to write in emails, when email available if they want to solve they can write no in email, after i asked they wrote same asking money for disconnected time as well as baring time, so this is very inconvenient as well as injustice i[censored] want i can attached the emails what they wrote to me

Jul 15, 2017

Updated by Sathyat here attached the email which they send to me after i asked to write to me

Jul 17, 2017

Updated by Sathyat Dear Rajesh thanking you Airtel team .you r saying that you " we have share the resolution with you " may I know when .by email or call bec still I did not received any call or email regarding resolution .but only daily receiving calls from toll free numbers from Airtel mentioned my number [protected] which is disconnected asking the same amount to pay including disconnected time, even today I received the call, the way you behaving is not good, if you give any solution why don't you share here, thanking you

Jul 17, 2017

Updated by Sathyat Thanking you Airtel, we will write to [protected]@in.airtel.com, mean time, since your irresponsible activities we would like to share copy of the letter what we write to [protected]@in.airtel.com here too, we can't trust you, you did not behave with us truly or trustful
Thanking you

Jul 17, 2017

Updated by Sathyat We contacted with Airtel presence thorough the email [protected]@in.airtel.com asked solution of my problems, here attached a copy here for kind consideration for consumer complaints. In
Thanking you
Best regards with
T.Sathienthira

Jul 18, 2017

Updated by Sathyat Dear consumer complaints, still my problems not solve, still Airtel asking money for disconnected time & baring time, may I know who said problems resolved, even today Airtel asking money for baring time from the number [protected] to me
Thanking you
Best regards with
Sathienthira.T

Jul 18, 2017

Updated by Sathyat As you suggested we registered our complaint @ http://pgportal.gov.in/GrievanceNew.aspx thanking you

Jul 18, 2017

Updated by Sathyat Airtel is lying much no one did not call me, mean time we wrote to Airtel which email give to me
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[Resolved] Airtel — Disconnected time asking money

1 Review
Sa Sathyat on Jul 11, 2017
Phone/Mobile Number: [protected]

Dear sir or madam, received airtel with bill. Mar to april bill ok, april to may have doubt why charge 349 other charges than sms, 3 rd bill totally disappointed why because connection was bared first time after i asked un bar then not received payment u again bared my number ok, who asked to you unbar again with out my permission how can u unbar, its ok i[censored] unbar how can i know after secound time bar after that i did not used in my phone signal said emergency call only not only single out going made then under which section airtel asked the money when service not available
According to there wish they r baring then unbaring did they informed me that my connection unbar, no
Who asked to airtel unbar i did not asked second time, if i did not pay money u have to disconnect why u unbar when i not pay, do u thing is it ur car door when ever u want open and closed like that u r baring & unbaring my number according ur own wish that is illegal my kind request is revised my bill and ask money only ussaged time not disconnected time
Thanking you
Best regards with
T. Sathienthira

Cc :- nodalofficer. [protected]@in. Airtel.com

Bcc:- [protected]@trai.gov.in


Complaint marked as Resolved Jul 16, 2017
appellate.[protected]@in.airtel.com, this is the email they send, phone 77o8o35312 but still they not give solution asking money for baring time & disconnected time
Complaint Status
[Jul 11, 2017] Airtel customer support has been notified about the posted complaint.
Updated by Sathyat, Jul 11, 2017
my kind request is revised the bill only for using time i am unable to pay money for baring time, mean time i am using this number 979o959359 for state bank net banking so unable to do any online transection bec of that many loss
Airtel must give me compensation amount 1 lakhs for my business loss as well as this held 3rd time, when i asked first time they told its auto set then u revised the bill, so i got mental agony so Airtel must pay one lakhs to me as compensation
Airtel Customer Care's response, Jul 11, 2017
Dear Sathienthira,

This is with reference to your post, dated 11 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Updated by Sathyat, Jul 15, 2017
thanking you for ur email, i red what Airtel wrote, even when they calling same what they wrote in emails only saying records says u used, so u have to pay, so i said when received the call i am ready to listen ur solution but better to write in emails, when email available if they want to solve they can write no in email, after i asked they wrote same asking money for disconnected time as well as baring time, so this is very inconvenient as well as injustice i[censored] want i can attached the emails what they wrote to me
Updated by Sathyat, Jul 15, 2017
here attached the email which they send to me after i asked to write to me

Disconnected time asking money
Disconnected time asking money
Airtel Customer Care's response, Jul 16, 2017
Dear Sathienthira,

This is with reference to your post, dated 11 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com"
We required to solve my problem to above email still no reply to me, my online bank unable run, my train ticket unable to book
Please consider my request and do the action
Thanking you
Best regards with
Sathienthira

Jul 24, 2017

Updated by Sathyat As your request we write to http://pgportal.gov.in on 18.07.2017, still I did not receive any answers to my complaint against Airtel
My kind request plz give my request solution my problem, bec I am unable use netbanking, online payments, trains ticket booking ...ext bec that's my primary phone number
Hope you understand my situation and do the need full thanking you

Jul 28, 2017

Updated by Sathyat Airtel saying that we try to call my number, but still I did not received any call from them, they r lying, if they really want to solve they can write to my email no, no1 cheating company

Jul 30, 2017

Updated by Sathyat 3rd time Airtel closed my case, saying try to contact with me unable to contact, if really want to solve the problems they can write my email, again again telling lie no one contact with me, if they really want money they can beg door to door as a beggar we don't know why asking money even disconnected time, ask Airtel dot ask money disconnected time