Airtel — Dth connection customer harassment

Address:

Surya Bhavan, Aravinda Nagar 2nd Lane, Berhampur, ODISHA, 760001

I have registered a complaint 47468388 for my DTH connection [protected]-001 on 5th Aug 2021.On 6th technician has visited and by mistake damaged working LNB of my neighbor's dish antenna saying its faulty. When we asked our neighbor, he has told it was working fine before. Later he found misalignment of LNB in my dish antenna and aligned it to restore the signal. He said since he has cut working LNB of my neighbor, he will provide another one. I have complained about installation of "Tata Sky" dish antenna by previous technician and told him to inform in his office to replace. He started misbehaving telling do whatever you want I won't inform in the office. I have registered another complaint 47499761 to replace the dish antenna as they have closed my complaint without my consent. On 7th Aug 2021 Mr Anshuman Jena from XSTREAM KAILASH distributor of AIRTEL DTH in Berhampur Odisha called and denied replacing the dish antenna and later AIRTEL team asked them to replace. They have sent same technician named Kanha who entered 2nd floor telling 1st floor residents that he must replace the antenna without informing me or any of my family member he has replaced antenna. He has not even informed me that he has taken my old dish antenna. These kinds of third-class attitude cannot be entertained. No technician does this with any customer. How is it legal to enter a customer premises and without their permission? We stay in ground floor and stairs are outside that’s why he told lie to 1st floor people and did all these nuisances. When I informed to Airtel DTH social media handle, they have not taken any action. My complaint is closed whereas 3 things are open.
1. New LNB should have been installed in my neighbor’s dish antenna
2. The dish antenna which is installed is having rusted nuts and bolts for and one place nuts and bolts missing which they did not rectify.
3. Technician has cut and thrown the wires wrapped on my old dish antenna to avoid any damages from monkeys as they visit very frequently, and we have already lost antennas due to damages done by monkeys. In front of AIRTEL DTH team XSTREAM KAILSAH's distributor's owner, Mr Anshuman Jena agreed at 4:52 pm on 8th Aug 2021 to send different technician to address all the problem within half an hours’ time, but after the conference call over he has called and started misbehaving and threatening me that he will not send any technician and when I told I will record about it he immediately disconnected.
I cannot entertain misbehavior by Mr Anshuman Jena from Airtel DTH distributor team or any of his team members. Kindly take strict action and please ask them to rectify the listed open problems as soon as possible.
On 8th Aug after I was misbehaved again by Mr Jena sent email to airtel to appellate.[protected]@airtel.in, dthnodal.[protected]@airtel.com and [protected]@airtel.com with all the images and incident details but none of them acknowledge or looked int this matter till now.

Please find the images of how Airtel technician from XSTREAM KAILASH has installed Tata Sky dish antenna for AIRTEL DTH connection and how the airtel dish antenna is not installed properly.