Airtel — dth - no refund - contacting from more than one month

Address:	560035
Website:	airtel

No refund yet. No intimation after raising a complaint also

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With respect to the complaint raised on july 24th

A irtel — airtel dth connection - requested refund - not got - no one contacted


Divyanair1 on jul 24, 2017
Phone/mobile number: [protected]

I had taken a new dth connection online on 3th june this year
I waited for so many days. No one called me for installation. Then again i called multiple times to their customer care. No on e helped. Finally i raised a request for cancellation. Then someone called and said they will install, i said them to proceed with cancellation as it was already 9 days after i bought it and no one came for installation.

They accepted it and promised me that they will give a refund in 7 working days. It has been 23 days now, i have been calling them 3 to 4 times on a daily basis to get my money back. No luck.
Such pathetic service they have.

Customer id :[protected]

Divya
Complaint status
[jul 24, 2017] airtel customer support has been notified about the posted complaint.
Airtel customer care's response, jul 30, 2017
Dear customer,

This is with reference to your post dated 24 july 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in. Airtel.com

Regards,
Karishmachauhan
Airtel presence (Airtel customer, service team)
Bhartiairtel ltd

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