Airtel — dth pack change request not done

Address:

Supertech ecociti, Gautam Buddh Nagar, Uttar Pradesh, 201301

My airtel dth customer id : [protected].. From one tv i have selected pack costing rs.332. On 23rd mar'19

However the request not changed since last 2 month and approx rs400 getting charged that to channel i want is not coming

When i called customer care they are saying all old request is cancelled and they do not have trace for same.. Its unnecessary loss to me for continueous 2 month.. Request help plz