Airtel — dtv complaint # 83603314 is unfulfilled (b001 no signal/ stb replacement)

sanjaysh

Address:	560077
Website:	airtel.in

Multiple issues:

Dtv customer id: [protected]-001

1). Dtv complaint # 83603314 is unfulfilled. Your folks have taken away the stb but have not retuned back a replacement.

2) this apartment, r&s riveraaparment, has about 60 subscribers. The existing infrastructure looks poor. The technician who visit us look for mere workaround to plug & play a defective pin into another. According to building supervisor airtel infrastructure setup for this building is not proper. Last week some one visited and attempted fixing one user issue but this impacted others. Request you to have proper interaction with building association and have permanent solution. I have myself reported recurrent failure (July, sep)

3) airtel ivr[protected] is defective. We only are able to listen to ads, but when we select options (2) followed by (1) to talk to support, it does not work.

4). Also see attached photo. Your technician had come home to review the issue but left the electrical board open.

Request you to get it fixed asap. Every time the service fails tickets are never resolved in timely manner.

Emailed the same details to [protected]@airtel.com, and also posted at twitter but no responsible action from your team.

Suggest you move the case to your nearby manager who might fix it quickly. The vendor/manager allocated to pin code 560077 has never been prompt.

+1 photos

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Airtel customer support has been notified about the posted complaint.

Dec 08, 2018

Updated by sanjaysh Even after one week in regard to B001 DTV error, the issue is open. Talked to airtel local service provider manager Sharif [protected], and requested to fix the issue by bringing back the STB which they have taken away one week back. Still no resolution from Airtel staff. Followed up recurrently Airtel Twitter presence.