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Airtel — duplicate 4g sim card not activated after 12 hrs

Yesterday, my working sim card suddenly started showing no signal. After waiting till today morning (24th mar), i have walked in to an airtel express store (Hsr layout, bangalore). They gave a duplicate sim with my aadhar, and promised it will get activated in 4 hrs. It's been more than 12 hours, i still haven't got signal on my phone. I visited the store, they kept saying it's an issue from server. Due to no fault of my own, i had to suffer for more than a day without sim. What a pathetic, consumer agnostic company is airtel.. I am really disappointed.
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Complaint Status


[Mar 24, 2018] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50371
    Pending
    0
    Resolved
    20196
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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