[Resolved]  Airtel — Duplicate SIM card issued fraudulently

Address:Pune, Maharashtra

dear Sir/Madam, I have a Airtel postpaid connection numbered : [protected]. I have been using this number for several months now and have no outstanding payments on the phone. Today (2nd November 2013), I was sending SMS'ed and suddenly the phone stopped working. I waited to check if the service disruption was transient and after half an hour, called my own number from another mobile. To my horror, someone took the phone and informed me that he has been using the number for a year and a half ! As soon as I heard this, I called up Airtel customer support, spent some 50 minutes, explaining the problem and after a lot of convincing, got them to stop services to my number. They gave me a complaint number[protected]. They also confirmed that they had issued a duplicate SIM the same day (2nd November 2013) and did not quite believe me when I told them that I had never requested for a duplicate SIM. I work from home and use this number very frequently every day. I am now not sure how I can work from my home in Pune as my company is in Bangalore. Worse, Airtel folks are not even interested in telling me how to solve this mess. Also, who happens if my number has been misused for illegal activities ? Should I file a police complaint ? cheers, Kedar
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Jan 29, 2017
Complaint marked as Resolved 
Verified Support
Nov 02, 2013
Airtel Customer Care's response
Namaste Mr. Patwardhan,

This is with reference to your post dated 02 Nov. 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Nov 04, 2013
Airtel Customer Care's response
Namaste Mr. Patwardhan,

This is with reference to your post dated 02 November 2013.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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