Airtel — earlier complaint no. [id: 1757300]

Address:

560043

With regard to my earlier mail i got a reply from airtel yesterday afternoon i. E. After i sent the complaint id to trai. The customer service executive who spoke to said that the problem could be avoided if i upgrade my present sim which means people who use basic plans will have problem at the time of roaming. I fail to understand their reason because when i was in kannur (Kerala) the problem occured but the moment the train crossed kerala border it started working which means the service was deliberately disrupted so that i might be forced to upgrade the sim. Is it not taking the client for a ride. Is it not cheating the customer. I am forwarding a copy of this mail to trai also.