Airtel — Email update in my airtel prepaid sim for converting physical sim to esim

I have purchase prepaid airtel sim Number [protected] from airtel. I wanted it to convert it to esim. So i requested by calling 121 on 23.02.2021 to update my email id but till date they have not updated my email id and iam not able to convert it to esim. This sim is lying with me but iam still paying for the services . Customer care is telling to wait upto 7 days.

Why should i wait. The moment i had purchased sim i should be able to use it for my satisfaction. its irritating to wait for 7 for email updating.