[Resolved] Airtel — Ero video scam of airtel

anupkumar2017

from Delhi, Delhi

Address:	110037
Website:	Airtel

I am a Postpaid customer of Airtel since from many years. Today I am very disappointed to inform you that Airtel which is one of the most prestigious telecom companies in India indulge in a scam o[censored]nwillingness activation and services charge imposition to its customers for a mysterious so called service “ERO Video”. Like Airtel’s other customer I am also facing the same problem. From last two months; without any intimation & my confirmation this unwanted service get activated by itself, multiple times in each month, on my Airtel Postpaid number (98****1549) and its service charges (Rs 35 for each activation) get added up in my monthly mobile bill. So it is my request to Airtel, kindly investigates this matter of the scam which is being played by a mysterious website called “ERO Video” and targeting your valuable customers and don’t let such scam group to use your platform.

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May 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 28 April 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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