Airtel — excess charges on mobile connection

Address:Hyderabad, Andhra Pradesh, 500034

Hello,

It has come to my notice that the outstanding amount my airtel number is nearly 3500 and my plan is infinity family plan 499/- and i would like to inform you that everything is unlimited such as outgoing calls, sms service, and the internet.

1. How can you ppl charge extra for the unlimited plan?
2. If my credit limit is of 1000/- how can be the bill of 3500/-?
3. If sms services is chargeable, why don't you people said it while taking the connection?

Apart from this, in order to get clear information about the bill i have reached the airtel store, your staff keep telling the same thing again and again.

I am ready to pay for monthly bill amount i. E of 499 + taxes applicable

Kindly treat the issue on priority basis and do the needfull

Regards
Abhisekh jullapally
[protected]
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