[Resolved]  Airtel — faulty product

Address:	560017
Website:	www.airtel.in

Airtel internet tv new connections are by default provided with faulty remotes!
Case in point - this is the 2nd time in the last 6 months that i have raised a complaint for faulty remote. This time around the customer care rep told me that the remote will have to be replaced and the charges will be rs.150.
On visiting the place to deliver the new remote, their person has charged me rs.500 - rs.150 as service charge (Can't understand what service other than delivering the new remote) + new remote cost of rs.350!

Is this how airtel shows it's business ethics! Both mobile & dth connections are equally bad and as poor customers, we are suffering for lack of customer centricity!