[Resolved]  Airtel — Faulty service and unfair billing during the fault period

Address:	560075
Website:	www.airtel.in/broadband

I have been availing the airtel broadband services for over three years during which i had found that airtel resorted to unfair practices like not informing customers o[censored]pgraded plans that they were rolling out. Eg: when they were supporting 16 mbps they didn't inform me that it was there until i forcefully asked them to update my plan; it was the same with their 40 mbps plan as well.in may 2017, i had raised a request for increasing my plan to 40 mbps which they had rolled out to new customers. They took two weeks to work out feasibility and had the vfiber apparatus installed in my house, and had upgraded my plan. Their 40 mbps plan is cheaper than their 16 mbps plan. However it had stopped working after 4-5 days after which i couldn't get them to resolve the issue for a month. During this time, i had
1.) called customer care for at least 15-20 times but they did not send any technician to check the faulty line at home
2.) raised the issue to their nodal level, after which i had received around 10-15 calls. They promised to provide free service to compensate for the two weeks i had no broadband. However, they still didn't fix the issue, always telling me that their back end is fixed. They sent a technician home to investigate the issue and he said that the back-end is at fault.
3.) raised the issue to their appellate level, who did not do anything better but tell me that their back end is fixed. Yet another technician was sent who told me that their box is broken. After this, they went back to telling that their back end is fixed.

After all the back-end fixing and no broadband working at home, i was asked to pay the bill for till the date of request for cancellation and for the cost of the vfiber device they had installed at my home, which implies that they don't want to take liability for an issue which they were supposed to resolve.