[Resolved] Airtel — frequent call drops & network issue

mbhar33

from Lucknow, Uttar Pradesh

Address:

Nellore, Andhra Pradesh, 524002

I am meda bharath reddy and my number is [protected] we have a 5 connections at my home @ nellore. My address is 6/5, near kothakaluva centre, navalakh gardens, nellore-524002. We are facing call drops and network issue. Earlier we used to have 4g signals and now it shows only edge. This is from past 7 months. I have given complaint to customer care and done numerous calls. Every time they say there is a tower upgrade and nothing is happening. Infact no one called us regards to issue. Customer care was promising that the issue will be fixed in shorter time and things are getting worsen day by day.in order to speak calls we are going out of house and attending. Please understand that women are there and they cannot go to road and speak the calls. This is shameful to airtel. Infact i have bought jio dongle to have internet at home since airtel 3g/4g is not working. Seems airtel is taking it lighter side and willing to loose customers. I am educating in my area that airtel doesnt resolves the issues and most of them are ready to go for protability including me.

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Feb 13, 2018

Complaint marked as Resolved

Not resolved.

Airtel customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by mbhar33 Someone from Airtel has called me when I have applied from Port. They want to retain me and says that within 4 days I would be getting a call from technical team. However, he asked me to report issue through Open network. I have done open network and reported issue by dailing 12118. Here the lady says they dont have approval from government to upgrade the tower and it is in hold status. They cant do any thing at this time. They are asking me to go for portability and there is no other option.

Feb 01, 2018

Updated by mbhar33 I have got a call from Airtel and asked for another 1 week time. They have provided network engineer number [protected]. As usual the number is switched off and not reachable. Things are getting worsen day by day with Airtel. They fool the customers. Again they dont give any resolution and after 1 week it is up to me to go for portability.

Feb 01, 2018

Updated by mbhar33 Airtel asked me to check the progress of network issue at www.airtel.in/opennetwork But I could see there is no progess. Giving false assuarances. After long conversation they have provided a number to speak [protected]. The escalation team says they need approval from Government and local bodies to upgrade the tower. Since from 1 year they couldnt get approval itseems. They dont know when they will get approval also. Again they are trying to retain the customer to be with their worst service. Pathetic. My service request number: 80359724

Feb 13, 2018

Updated by mbhar33 No update from Airtel. Day by Day becomes worse. Now the issue is in our office too. They have fixed a booster and no use at all.