Airtel — gave rs.448 as first recharge at the time of mnp document submission but recharge not done even after airtel sim was activated for [protected]

Address:

560095

I recently shifted from bsnl to airtel via mobile number portability. I had visited an authorised retailer on nov 6th, 2017 to submit my aadhar details and give an mnp request. He was using the official airtel retailer app. He took my fingerprints and submitted my aadhar details, along with the phone number and upc code. Everything went by smoothly. The app also had an option of first recharge after sim was activated. He asked me if i wanted to give a first recharge amount. I gave him rs. 448 and he put in the details after which the app accepted it and gave him a confirmation that first recharge will be done.

Now, today (Nov 15th, 2017) my sim was ported successfully and sim was activated, but the recharge amount was not applied. Customer care executive tells that recharge had to be done after activation. But the official app couldn't be wrong. Retailer says that the amount has already been sent to airtel.

I request airtel to please recharge my number with rs. 448.