Airtel — handset repair refused through airtel secure

Address:Cozy rooms men pg Bellandur main road Bellandur, Bangalore, Karnataka, 560103

My phone accidentally fell down and the screen got damaged, i had airtel postpaid connection so i applied for claim through airtel secure but they refused to repair my phone stating that “the cause of damage was found to be due to improper handling”.
How can they say that i bought my iphone 6s for near about 45000, i take care of it more than anything. The incident was totally unexpected and unintentional.
I think they need to revisit the definition of accident and consider my claim.
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