Airtel — harassment by airtel dth and airtel customer service

These is the 2nd time i’m seeking help against airtel dth in 4 months. I had raised an exact complaint on april 30 which said: “i have 2 airtel dth hd connections for many years now. Every month i recharge with a minimum amount of about rs1500 on time without fail. However, every time the recharge is never refreshed & i have to call the customer care again & again to start my tv. This is such a harassment for any person because customer care is not easy to reach & it always happens when i sit to feed my kids. 1 of them is an infant & the other a toddler & i am a working mother that too in a hospital. So even during this lockdown i being a healthcare worker is working full time & then when i am with by babies this is what i face. Also there are financial implications as even after recharge i can never watch my tv for days. Above that my package is full hd & few normal & free channels but every time they change my package without my consent. I am left with no channels or few free channels. I am so so so upset because even though i have a huge balance in my account every time yet i v nothing to watch. This is how airtel treats it’s loyal customers & never has any agent or supervisor been proactive to help. I am so disappointed & do not want to continue with airtel and i want full compensation for this mental & financial harassment. My registered mobile no. Is [protected]” now today on 22 july morning i recharged again with rs1500. My 2nd connection was activated however the 1st connection was suspended even after recharge. It is still suspended. Last time a senior agent who resolved my issue provided me her phn no.[protected] & asked to contact her directly incase of any further issues, in the last 2 months of may & june as well i faced the same issue and she helped. But today she asked another agent to help me phn no. +[protected], however this agent only kept trying to convince me to recharge for rs 1500 more and it was clearly on persuasion of her senior (A male) who continuously kept asking her from behind to convince me for the same and that too without even bothering to place my call on hold or mute. What disgusting customer service is that. Airtel treats its loyal customers as garbage and never leaves a stone unturned to harass them. The agent instead of helping me said that it’s my mistake that i recharged for 1500 so the system automatically recharged 1 connection for 3 months and kept the other suspended and instead of helping me they shamelessly kept asking me to recharge the other connection for 3 months. I am totally totally fed up with airtel and sincerely request to take away their set top boxes and the connections and only compensate me not only for the financial loss but most importantly the time i lost and the mental harassment it caused.