[Resolved] Airtel — High bill without usage

Travel Bazaar

from Bengaluru, Karnataka

Address:	560011
Website:	airtel.in

We have been using Airtel service provider since many years. This time 1 of my colleague mobile no. [protected] had been to South Africa and we activated International roaming of 5999/- pack and though we have activated we got 28k/- bill. We have all the proofs that we can prove that she didn't use net. Kindly help and take strict action. sent many mails but no response.

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Apr 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 27 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 27, 2017

Updated by Travel Bazaar Enough of all this. We can't wait anymore. Now my colleague has already filed case to drag this to court. Its almost 1.5 months we are behind you people and no response at all. I have 100 chain mails I have ticket copies as well. I don't know what's wrong. Why you guys least bothered about your customers what they are doing through.

Feb 28, 2017

Updated by Travel Bazaar SEE,
After telling so much no response. For name sake saying will do this will work on that this that blah blah useless. Airtel has become so poor in services. I would suggest not to opt this

Verified Support

Mar 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 February 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd