[Resolved]  Airtel — High misuse of my phone

Hi Karishma,

Thanks for looking into this. I asked for my phone back from that person "Iftehar" but he denied to send my phone back. I don't have any idea that currently where my phone is. He is openly telling me to drop this matter as that will impact his image in business. How is his image more important than how badly my phone was been used? These people have accessed each and every application in my phone. I have no idea that how he opened my phone and accessed through everything and misused it. Most concerning is that I don't know if they are still misusing my phone or is it in safe hands now.

In my other complaint, the Airtel customer care said that it's not their part to look into this issue and he closed the case. Can I ask that how is it not your part of concern? How can you hire these kind of companies or people who are misusing the phones? I've been charged with money by Ola company and I don't know what else he has used in that. Phone is very private property of a person and this is how my trust was being broken!

Iftehar is not even giving the current status of my phone and he's just playing around! This is highest level of intolerance. The phone is my property and not theirs. They are using it in every way possible. Using OLA, reading all my mails, using my facebook, instagram, and all the other social networking account, my account, my money, my photos, and everything.

This person tells me "madam you are not trusting us at all". How would I trust someone after they have done all this with my phone? He's behaving very unprofessional and taking all this matter very easy and he's not even caring that my privacy was invaded to the highest extent.

Can you please take a serious action against Iftehar and the person who has misused my phone?

I'm still disappointed with the way airtel customer care initially handles this case when I filed a report in airtel's website. Look into the resolution that you provide. Not all the time "Madam, I'll get back to you after 48 hours" works! First there was no one to take my phone for repairing from Airtel for more than 1 and half months and then when taken, a guy from "One Assist" was using it without any shame.

Please look into the service that you provide. Not everyone has the patience to keep tolerating this kind of "taking it light" behavior all the time. We are the consumers. Try to provide best service or at least try to provide a decent solutions when someone is irate and calls up for help.

Whenever I call Airtel Customer care, after 15 minutes of holding the call, the customer care people say that "Madam, I don't have much knowledge, I get back to you in 48 hours" or "Madam I've told this to my senior and I'll get back to you in 48 hours" or "I'm raising a request and I'll get back to you in 48 hours". And weeks passes by but that "48 hours" never comes!