Airtel — hotspot and mobile data not working

 
1 Review
Kolkata, Kolkata District, West Bengal, India
 ipeecee on May 10, 2019
Though airtel says the complaint is resolved, but it's actually not. Perpetually there is no internet connection and i cannot access internet though it shows full signal. Every time i have to reset the device to get access to internet and same with the prepaid no. The airtel executives try to dismiss this off as 'device issue' but if it's a device issue there won't be a problem with more than one device at a single time. Plus, whenever i raise a complaint, i hear from airtel's end that the network issue has been resolved, that very clearly means it's blocked from their end for unknown reasons. Every time there is a site upgradation too, but i do not see any results. It's highly irritating to pay for services that i do not receive whereas when it comes to waiving off a bill, they never have the courtesy to do so.
I work from home and it's completely based on internet, so if this issue isn't resolved at the earliest, i will be discontinuing my services without making further payments, because thisr negligence is causing me loss of work. I am not going to tolerate this any further.

Complaint Status


[May 10, 2019] Airtel customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    25%
    Complaints
    39166
    Pending
    4405
    Resolved
    8599
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
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    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - hotspot and mobile data not working