Airtel — I am unable to receive incoming call and sms

Website:www.airtel.in

I am unable to receive incoming call and sms. Also i cannot recharge my number. Since i am an nri i am unable to make any bank transaction. I tried to write customer care but they say that the number is not registered and for registration i am unable to receive otp.
The outgoing facility is working well.
Since last 20 days this problem is not ressolved.
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