[Resolved] Airtel — I need my money back immediately... | |
I did recharge through my mobile from my airtel app on number [protected]. The transaction was successful but recharge failed due to server issues. I got a message from airtel on screen, they will refund my money in next 2 hours. But then i received message on [protected] that i will get my money back within 7 days in my account. First message :- "dear customer, your refund for your recharge transaction on 25/06/2017 date has been initiated for rs. 549.0. The same will get refunded to your account in 7 days." Second message:- Your airtel mobile [protected] online recharge txn id [protected] of rs 549.0 has been initiated. Please keep the txn id for future reference. Third message:- We are experiencing technical issue at our end. We will refund or recharge with your selected denomination in next 2 hours. Regret the inconvenience. I need my refund immediately... I am pissed off... I don't have much balance to play this game with airtel. Being your old customer i think i deserve immediate response from your side... Was this information helpful? | |
Aug 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 02, 2017 Airtel Customer Care's response Dear Mr. Mehta, This is with reference to your post, dated 26 June 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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