[Resolved]  Airtel — I need my money back immediately...

I did recharge through my mobile from my airtel app on number [protected].
The transaction was successful but recharge failed due to server issues. I got a message from airtel on screen, they will refund my money in next 2 hours. But then i received message on [protected] that i will get my money back within 7 days in my account.
First message :-
"dear customer, your refund for your recharge transaction on 25/06/2017 date has been initiated for rs. 549.0. The same will get refunded to your account in 7 days."
Second message:-
Your airtel mobile [protected] online recharge txn id [protected] of rs 549.0 has been initiated. Please keep the txn id for future reference.
Third message:-
We are experiencing technical issue at our end. We will refund or recharge with your selected denomination in next 2 hours. Regret the inconvenience.

I need my refund immediately... I am pissed off... I don't have much balance to play this game with airtel. Being your old customer i think i deserve immediate response from your side...
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Aug 2, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2017
Airtel Customer Care's response
Dear Mr. Mehta,

This is with reference to your post, dated 26 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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