[Resolved] Airtel — Illegal barring of outgoing calls | |||
Airtel contends that there has been a payment reversal of payment made by me for broadband No[protected] on 14 Apr 17. However no such reversal has occurred till 18 Apr 17 as per my bank statement. Also I had to make a call at my expense of Rs 35/- to get the anomaly rectified which wasn't successful. In fact when I asked your executive, he said it would be free and made me wait for long period resulting in the said expence. Action by Airtel is illegal. I demand that Airtel restores my outgoing call services forthwith, reimburses the call charges of Rs 35/- I had to make because of Airtel's fault and a formal appology be tendered for the lapse. Was this information helpful? | |||
May 26, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 19, 2017 Airtel Customer Care's response Dear Simerimpy, This is with reference to your post, dated 18 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2017 Airtel Customer Care's response Dear Simerimpy, This is with reference to your post dated 18 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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