[Resolved] Airtel — Illegal deduction of balance | |||
5 Reviews Santiniketan, West Bengal, India | |||
Sa Sarani Roy Submit a Complaint | |||
I am an airtel customer. On 18/12/2016 I surfed the internet using my internet balance. Suddenly I was notified that my remaining main account balance a sum of 48 rupees had been deducted. But my internet balance was still remaining. We all know that main account balance is deducted only when there is no internet balance left and one still goes on to use the internet. This is highly objectionable. When I talked to the customer care office he was unable to provide a satisfactory explanation. I urge you to look into the matter. Thanks and Regards, Sarani Roy. | |||
Complaint marked as Resolved Jan 27, 2017 Complaint Status[Dec 19, 2016] Airtel customer support has been notified about the posted complaint. Verified Support
Airtel Customer Care's response, Dec 20, 2016Dear Customer, This is with reference to your post, dated 19 December 2016. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support
Airtel Customer Care's response, Dec 27, 2016Dear Customer, This is with reference to your post dated 19 December 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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