Airtel — illegal deductions of balance.

Address:

Hyderabad, Andhra Pradesh, 500060

This is a letter I'm writing to airtel on[protected].

Dear Airtel,

I am a new customer to you since i ported from vodafone to airtel just a week back.

I find the service of airtel to be too lousy and annoying.

My number is (XXXXXXX868). I recharged with super saver pack of Rs.448 for which voice sms and data are unlimited for 82 days.

I recharged my voice pack with additional Rs.100 just after I started using your Sim card. Since I use iPhone, I've the option of iMessage. But continuosly amounts of 5rs has been deducted three times in a single day. You already know that iMessage works on internet. Still I dont know why you have decuted that amount. Hence I disabled iMessage service on my phone to prevent such irrational deductibles from airtel for which I've not paid.

But today, i.e.,[protected], Rs.25 has been deducted from my account on the basis of which I'm unaware of.

Because of your illegal deductions of my balance I had to stop iMessage scared of further such happening.

You are literally making me regret for having ported to airtel. I had no such problems from my previous carrier(Vodafone).

Hence I demand an answer for this immediately.

I want all the deduction details on which basis you have deducted my balance.

And you customer service sucks. Dialing 121 reaches you no where except you end up all psyched up due to dead slow IVRS. You have to understand that people call to solve their problems and discuss with you for further resolution. They dont call you just because they are free. You need to respect the demand of your customer.

PLEASE clear all my doubts quickly before I take a decision to leave your carrier services and getting ported to some other carrier.

Yours faithfully
Dheeraj