Airtel — I'm complaining about not getting my money refunded

Address:401105

Recharge of rs598 was done through your airtel mobile app.

However, transaction got failed on 26th march 2020. The txn id is[protected]

Till now i have not received the amount neither in airtel wallet nor to my bank account.

Please let me know if any other information is required.

Also, please let me know when i will get amount back?
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Money is deducted from my bank but not loaded in my airtel wallet rs 400
my airtel number is [protected] txn id is[protected]

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