Airtel — inability to communicate with airtel customer service

Address:	Bangalore, Karnataka, 56099
Website:	www.airtel.in

Dear customer complaint department:

On 26 july 2017, i notifed airtel in writing and with a personal visit to their koramangala office in bangalore that i was leaving india for 2 years of travel.

I requested to deactivate my accounts effective 29july and put my and my wife mobile numbers into "safe custody" for use when we return.

I paid rs 600 each or a total of rs1, 200 by online transfer at that time, for this safe custody service covering 1 year.

I am now getting emails from airtel advising that i owe rs 2439/- past due on my account without any explanation as to what is the basis for this charge.

They have not email address and their web site demands that i have a mobile and use sms/otp to log in. Since i am traveling overseas and do not have an active mobile number due to deactivation and high expense, i am unable to communicate with airtel about this issue.

I find the inability to communicate with airtel by a means other than mobile ap and mobile number to be very unprofessional.

Please provide me with an airtel customer service email address.

Thank you very much,

Lloyd sanford (Email: [protected]@gmail.com)

Lloyd sanford (Airtel mobile no. [protected]) safe custody
Vanessa sanford (Airtel mobile no. [protected]) safe custody