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Airtel — inability to use credit card for payment in airtel outlets

My name is olusegun alabi with phone number [protected]
I have been a loyal customer since the year 2003/04 (About 16 years) and i needed to load up my data bundle thus i visited 2 of your outlets (Silverbird galleria & adeola odeku) both in victoria island in lagos but to my greatest surprise both outlets indicated that they do not have pos to use and particularly at your adeola odeku where pos was provided it was so surprising when the client rep informed me that the pos does not accept credit card!

I was appalled that at this age and time where other communication outfits including yours are touting 4g network and with such a zeal. It will be said that airtel is using facilities that is not even 2g compliant to say the least that all transactions is cash based

Above is beneath a corporation as enviable as yours and i am indeed dissappointed to say the least

I sincerely believe that this will be corrected forthwith and the right trainings be handed down to all your frontline personnel going forward to avoid not only such unprofessional utterances but be resourceful at managing situation to have your outfit standing tall within competitive arena

Segun alabi
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Complaint Status


[Jan 28, 2019] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    44286
    Pending
    0
    Resolved
    19609
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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