Airtel — inappropriate change in billing plan and amount

Address:

492001

Sir,
My telephone no. Is [protected]. I have been using rs.120 centrex facility no outgoing calls plan since 2006. But on billing period 17/04/18-16/0518, you have change the billing plan to broadband without our knowledge which is totally unethical. We have not been using broadband facility at this telephone no. The billing amount is increased by 824.82 rs. Kindly refund the excess amount charged or adjust the amount in upcoming month bills. Also we require paper bill for each month since, we require it for the audit purposes. Look this matter seriously and solve the issue asap or else we have to the change operator as the service provided by you is worst compared to other operators.

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Sadhana medico traders
6, medical complex
G. E road
Raipur -492001